We’re Not a Consultancy. We’re Your Business Process SWAT Team.

We’re Not a Consultancy. We’re Your Business Process SWAT Team.

House of Fix is a specialist transformation firm built by senior operators—not theorists. We are hardcore experts in Business Process Management (BPM), execution, and sustainable change, here to fix the inefficiencies, delays, and risks slowing your business down.

We apply deep technical rigor using Lean Six Sigma, process excellence governance, and end-to-end process ownership models. From current-state discovery to future-state design, we don’t just document your processes—we transform them.

What We Bring:

• End-to-End Process Mapping (L1–L5): Using BPMN, SIPOC, value stream mapping, and swimlane diagrams, we map what’s really happening inside your business.

• Root Cause Analysis & Waste Elimination: With tools like 5 Whys, Fishbone, FMEA, Pareto, and control charts, we isolate pain points and systemic inefficiencies.

• Process Maturity Modelling & Governance: We evaluate process maturity across five levels using dimensions like ownership, standardization, automation, and measurement.

• KPI Frameworks & Dashboards: We define and track lead times, first-time-right rates, handover gaps, process SLAs, and process performance variability.

• Change Management That Embeds: Our change experts drive adoption using impact assessments, stakeholder engagement, training design, resistance mitigation, and sustainment plans.

We don’t do vague transformation promises. We deliver real, quantifiable value:

• Increase in revenue by accelerating throughput and reducing handover delays

• Decrease in cost by removing rework, improving productivity, and automating manual steps

• Reduction in business risk by standardizing core processes and embedding control plans

• Increase in customer loyalty through consistent delivery and measurable CX process improvements

Our team has led transformation at the enterprise level—shared services overhauls, digitization of core workflows, and CX process redesign across finance, real estate, retail, procurement, and operations.

This is where transformation gets real.

Welcome to House of Fix. Where your processes get rebuilt to perform.